Biography

“Fast Company named keynote speaker Susan Salgado one of the “Most Creative People in Business” for her unique ability to help leaders use trust and empathy to empower their teams to make the kinds of executive-type decisions that drive the highest results. As the former business partner of famed restaurateur Danny Meyer at New York City’s Union Square Hospitality Group, her keynote speech on Leadership Meets Culture Meets Results will inspire your audience with actionable steps they can take to deepen your culture, strengthen your teams and create remarkable workplaces.

Susan’s talk reminds us that empathetic leaders are genuinely capable of building an amazing culture of engaged employees – team members who actually look forward to coming to work and who are eager to make a positive difference.

Every speech she gives is carefully tailored to your needs: no two speeches are ever alike and it’s not uncommon for buyers to bring her back to address every division in their company. Susan Salgado’s message of putting your employees first (and showing that you care) has resonated with companies across every industry who understand the power of a remarkable culture and an unforgettable customer experience.

Her keynote speeches include:

Leadership Meets Culture Meets Results

With powerful story-telling and real-life examples, Susan explains how great leaders inspire their employees to deliver outstanding customer experiences. In her fascinating and often interactive keynote, Susan shows how leaders can foster a remarkable culture with strong teamwork while still maintaining intense accountability to high standards of excellence. This is a keynote with actionable takeaway and practical steps for both leaders and team members alike.

The Differentiator in the Customer Experience

Great technical service is expected; what differentiates a customers’ experience is the way we make customers feel. Susan’s speech helps companies drive sales and capture market share by integrating lessons from the hospitality industry into their customer’s experience. Appropriate for leadership teams, front-line staff, and most general audiences.

Happy Employees = Happy Customers

Susan explains how taking care of your employees first is a critical component of positively impacting the customer experience. Create authentic customer experiences and deliver on your brand promise by first living your brand promise and focusing on caring for all stakeholders. Happy Employees = Happy Customers is a keynote speech appropriate for leadership teams, executive retreats, leadership conferences.

Lessons Learned from Union Square Hospitality Group

Using speaker Danny Meyer’s Union Square Hospitality Group as a living laboratory, this keynote speech explains practices and philosophies that have helped their restaurant group create winning customer experiences for more than 30 years. Appropriate for customer-facing teams, leadership teams, conferences, front-line staff across industries.”