Customer Service Keynote Speakers
Keynote speakers who turn customer service into strategy, from the leaders behind Shake Shack, Eleven Madison Park, Netflix, Ring, and the Savannah Bananas.
Customer service is not a department; it is the growth engine hiding in plain sight. The speakers on this page have proven it at every scale. Danny Meyer built Union Square Hospitality Group and Shake Shack on the idea that how you make people feel is the whole business. Will Guidara took Eleven Madison Park to the number one restaurant in the world and turned the playbook into the bestseller Unreasonable Hospitality. Jay Baer has spent two decades researching why customers stay, talk, and buy again, while Jesse Cole and his Savannah Bananas show what happens when a brand commits completely to fans-first thinking. Whether your room is a CX summit, a franchise convention, or a service-industry all-hands, the right voice here will match your audience, your industry, and the specific service transformation you are driving.
Hospitality as Strategy
Operators who built empires on service culture: Danny Meyer, Will Guidara, and Shake Shack's Randy Garutti.
Danny Meyer
Founder of Shake Shack and Union Square Hospitality Group, author of Setting the Table, the book that defined enlightened hospitality. He proved that putting employees first and customers second builds businesses that scale, making him the definitive voice for any room rethinking service as strategy.
Will Guidara
NYC restaurateur who led Eleven Madison Park to the number one restaurant in the world, then codified the playbook in the bestseller Unreasonable Hospitality. Will Guidara's message that every business can compete on how it makes people feel lands with CX teams, franchises, and frontline audiences alike.
Randy Garutti
Former CEO of Shake Shack, the leader who took Danny Meyer's hospitality philosophy from one Madison Square Park stand to a global public company. He speaks to the hardest problem in customer experience: keeping service culture intact while scaling units, teams, and geographies fast.
Susan Salgado
Organizational culture expert who spent years inside Danny Meyer's Union Square Hospitality Group studying how its legendary service actually works, then helped other companies install it. She gives leadership teams the practical architecture connecting culture, hiring, and daily habits to customer results.
Loyalty Science and Customer Obsession
Researchers and builders of customer-obsessed systems: Jay Baer, Amazon's John Rossman, and Netflix co-founder Marc Randolph.
Jay Baer
Business growth and customer experience researcher whose work on loyalty, word of mouth, and responsiveness has shaped how thousands of companies handle customers. He brings hard data on why customers leave, what makes them talk, and how speed wins, packaged for immediate action.
John Rossman
Early Amazon executive who launched the Marketplace business and author of The Amazon Way and Big Bet Leadership. He decodes how Amazon operationalizes customer obsession through mechanisms, metrics, and working backwards, giving enterprise audiences a system they can actually copy.
Marc Randolph
Co-founder and first CEO of Netflix, the company that rewrote customer expectations for convenience and personalization. He shows how relentless testing and listening to what customers do, not what they say, built one of the most loved brands in the world.
Jamie Siminoff
Inventor and founder of Ring, the garage startup rejected on Shark Tank that Amazon bought for over a billion dollars. He built the brand on obsessive customer feedback loops and neighbor-first thinking, a founder's case study in letting customers shape the product.
Fans-First Experience Makers
Showmen who turn customers into superfans: Jesse Cole of the Savannah Bananas, Johnny Cupcakes, and Magic Johnson.
Jesse Cole
Owner of the Savannah Bananas, the sold-out baseball phenomenon with millions of followers built on the mantra fans first, entertain always. He shows any service business how removing friction and adding show turns ordinary transactions into experiences people line up for.
Johnny Cupcakes
Founder of the Johnny Cupcakes t-shirt brand, famous for bakery-themed stores and product drops that draw overnight lines. A top retail innovator who proves that memorable details, scarcity, and genuine community turn small brands into cult followings with fierce loyalty.
Magic Johnson
NBA Hall of Famer turned billionaire businessman whose Starbucks, theater, and investment ventures proved underserved communities are loyal, valuable customers when brands show up with respect. He brings star power plus a real operator's view of service, loyalty, and market opportunity.
The range on this page covers every angle of the customer experience conversation. Hospitality operators like Danny Meyer, Will Guidara, Randy Garutti, and Susan Salgado teach service culture as a business model, not a slogan. Researchers and builders like Jay Baer, John Rossman, Marc Randolph, and Jamie Siminoff bring the data and the systems behind loyalty, retention, and customer obsession at scale. And showmen like Jesse Cole, Johnny Cupcakes, and Magic Johnson prove that remarkable experiences create fans who market for you.
These speakers headline CX and customer experience summits, franchise and dealer conventions, hospitality and retail industry congresses, contact-center all-hands, sales kickoffs, and leadership offsites. Whether you need an opening keynote that sets the tone for a service transformation or a closing session that sends frontline teams out energized, Rave Speakers will match the speaker, the format, and the fee to your event.
Call (310) 614-8653 or email [email protected] to check availability and fees.
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