Keynote SpeakerJay Baer

Business Growth, Customer Loyalty and Client Experience researcher

Keynote SpeakerJay Baer

Business Growth, Customer Loyalty and Client Experience researcher

Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Voted 2024 #1 Global Guru in marketing
Voted 2024 #2 Global Guru in customer experience
Speaking Fee: $30,000
https://www.youtube.com/watch?v=QcEmJbc1KsM&list=PLwEhUP5s3XQwqJIdK8NHXXPU7YdyEsGS-
Travel Buyout: $2,500 airfare buyout

Customer Loyalty and Client Experience Expert

Keynote speaker Jay Baer began his career in politics, working as a direct mail specialist for a U.S. Senator. After brief stints as a government spokesperson and a marketing role in environmental services (yes, a garbage company), he discovered the Internet—back when domain names were still free.

Recognizing a major opportunity, Jay went on to build and sell multiple successful digital marketing and customer experience companies, including Convince & Convert, one of the world’s leading digital strategy advisory firms.

In the early 2000s, a book tour for his debut title unexpectedly launched his second act: keynote speaking and event hosting. Because Jay was a strategist long before stepping on stage, his presentations are deeply tailored, packed with actionable frameworks, and constantly evolving. Organizers bring him back again and again because his insights drive real business growth.

Beyond the stage and boardroom, Jay founded the Convince & Convert blog—still attracting millions of visitors annually—and co-created the Social Pros podcast, which he co-hosted for over 500 episodes. The show earned accolades as the world’s best marketing podcast—twice.

Today, Jay hosts The Spirit Guides, a podcast uncovering the origin stories of top rum, tequila, whisky, scotch, and bourbon influencers. His love for tequila began in college in Tucson and has since grown into a full-fledged tequila education and review platform. And he’s a hugely popular keynote speaker on Customer Loyalty and The Customer Experience represented by Rave Speakers in Los Angeles.

Alongside his own ventures and advisory work with major brands, Jay is also an active investor and mentor to dozens of small businesses.

He lives with his wife in the charming college town of Bloomington, Indiana, and travels globally from nearby Indianapolis to speak and share his expertise.

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Sample Videos

Jay Baer 2025 reel

Keynote Topics

The rules of customer loyalty are being fundamentally transformed. As artificial intelligence permeates consumers’ daily lives, expectations for service speed, communication clarity, and authentic connections are reaching unprecedented heights.

In this energetic, compelling, and HIGHLY customized presentation, Jay Baer reveals how the AI revolution isn’t just changing technology—it’s permanently altering what customers demand from every business interaction. Backed by proprietary research and delivered with signature humor, this keynote explores how successful organizations are adapting their customer experience strategies for a world where AI has eliminated patience and amplified demands.

Attendees will discover:
– How consumer adoption of AI tools is dramatically reshaping service expectations
– Why traditional response times and communication approaches are becoming obsolete
– The critical balance between leveraging automation and maintaining human connection
– Actionable strategies for exceeding elevated customer expectations in this new reality

Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering the crucial customer interactions is vital for success.

In “Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty,” Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.

This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.

Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back.

Elevate your customer experience and turn these non-negotiables into your competitive edge.

Review Image

We’ve had the chance to work with Jay Baer to have him emcee multiple events, and it is a pleasure to work with him. Jay is very professional and has a lot of positive energy. He is very good at creating interactions with the audience, and our attendees found him amazing!

- Valerie Hassid - Pfizer

Review Image

Jay was a fantastic addition to our annual customer event. He brought energy, was a great storyteller, and left our audience wanting more. Jay was exactly what we were looking for at our event and I couldn’t be happier with the results.

 

 

- Ashley Keating-CallMiner

Jay Baer Sample Videos

Jay Baer Keynote Speeches

The rules of customer loyalty are being fundamentally transformed. As artificial intelligence permeates consumers’ daily lives, expectations for service speed, communication clarity, and authentic connections are reaching unprecedented heights.

In this energetic, compelling, and HIGHLY customized presentation, Jay Baer reveals how the AI revolution isn’t just changing technology—it’s permanently altering what customers demand from every business interaction. Backed by proprietary research and delivered with signature humor, this keynote explores how successful organizations are adapting their customer experience strategies for a world where AI has eliminated patience and amplified demands.

Attendees will discover:
– How consumer adoption of AI tools is dramatically reshaping service expectations
– Why traditional response times and communication approaches are becoming obsolete
– The critical balance between leveraging automation and maintaining human connection
– Actionable strategies for exceeding elevated customer expectations in this new reality

Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering the crucial customer interactions is vital for success.

In “Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty,” Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.

This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.

Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back.

Elevate your customer experience and turn these non-negotiables into your competitive edge.

Check Jay Baer's Availability

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